Welcome to our Frequently Asked Questions! Below you will find answers to frequently asked questions regarding our and our products. If you cannot find the answer to your question, do not hesitate to contact us at for assistance.

1. How to place an order

To place an order, follow these simple steps:

  • Browse our online store and add the desired products to your cart.
  • Go to your cart and check the selected items.
  • Click the "Place Order" button and follow the instructions to complete the delivery and payment details.
  • Once the order is placed, you will receive a confirmation by email.

2. What payment methods do you accept?

We accept payments by credit/debit card (Visa, MasterCard, American Express) as well as payments via PayPal.

3. How long does it take for delivery?

Delivery time depends on your location and your chosen shipping method. Typically, deliveries take between [number] business days. For more details, see our Delivery page.

4. Can I return a product if I am not satisfied?

Yes, we accept returns within 14 days of receiving your order. Please see our Returns Policy for more information on how to do this.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link. Click this link to track the status of your delivery.

6. What should I do if the product I want is out of stock?

If a product is out of stock, you can contact us for future availability. We strive to restock our products regularly.

7. How can I contact you if I have questions or problems?

You can contact us by sending an email to or by using the contact form on our site. We will do our best to respond to you as soon as possible.

8. Do you offer any discounts or special offers?

Yes, we regularly offer promotions, discounts and special offers. Make sure to subscribe to our newsletter to be the first to know about our latest offers.

9. How do I get updates on new products and news?

To receive updates on new products, special offers and news, you can subscribe to our newsletter by entering your email address at the bottom of our home page.

Please do not hesitate to contact us if you have any further questions. We are here to help you !