GENERAL CONDITIONS OF SALE AND USE

GENERAL CONDITIONS OF SALE

Between the ESPACE ORIENTAL Company,

duly authorized for the purposes hereof.

The company can be contacted by email using the contact form accessible via the homepage of the site.

Hereinafter the “Seller” or the “Company”. On the one hand, And the natural or legal person purchasing products or services from the company in Canada, Hereinafter, “the Buyer”, or “the Customer” On the other hand, It has been stated and agreed as follows:

PREAMBLE

The Seller offers a range of natural and organic care and hygiene products for consumers in Canada, marketed via its website ( http://www.espaceoriental.com ). The list and description of the products offered by the Company can be viewed on the aforementioned sites.

Article 1: Purpose

These General Conditions of Sale govern the rights and obligations of the parties in the context of the online sale of Products or Services offered by the Seller in Canada.

Article 2: General provisions

These General Terms and Conditions of Sale (GTC) govern the sales of Products or Services made via the Company's website and form an integral part of the Contract between the Buyer and the Seller. They are binding on the Buyer, who accepts them before placing an order.

The Seller reserves the right to modify these conditions at any time by publishing a new version on its website. The applicable GTC are those in effect on the date of payment of the order. These GTC are available on the Company's website at the following address: [link to the GTC].

The Company ensures clear and unreserved acceptance of these conditions by setting up a checkbox and a validation click. The Customer declares to have read and accepted all of these General Conditions of Sale, as well as any Special Conditions of Sale related to a product or service.

The Client acknowledges having received the advice and information necessary to assess the suitability of the offer to his needs.

The Client declares to be legally capable of contracting under the laws in force in Canada.

Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

Article 3: Price

The prices of products sold on the Website are indicated in Canadian dollars, excluding taxes, and are specified on the Product description pages. They are also indicated, including all taxes, on the order page, excluding specific delivery charges. Delivery charges will be communicated to the Buyer during the sales process.

Article 4: Conclusion of the online contract

In accordance with applicable law, the Customer must follow a series of steps to conclude the online contract and place an order. Details of these steps are available on the Company's website.

Article 5: Products and services

The essential characteristics of the products offered for sale, as well as their respective prices, are presented on the Company's website.

Article 6: Conformity

The Seller assumes the guarantees of conformity and relating to hidden defects of the products in accordance with the legislation in force.

Article 7: Delivery terms

Delivery times are indicated on the Company's website. In the event of a delay in delivery, the Customer will be informed.

Article 8: Payment terms

Payment is due immediately upon ordering. Payment terms are specified on the Company's website.

Article 9: Right of withdrawal

The Customer has a right of withdrawal within fourteen (14) days of receipt of his order, in accordance with the legislation in force in Canada. The terms and conditions for exercising this right are explained on the Company's website.

Article 10: Guarantees

The Seller assumes the guarantees of conformity and relating to hidden defects of the products in accordance with the legislation in force in Canada.

Article 11: Complaints and mediation

If necessary, the Customer may submit a complaint by contacting the company using the contact details provided on the website.

Article 12: Protection of personal data

In accordance with applicable law, the Seller processes personal data. The Customer may exercise their rights relating to this data by following the procedures indicated on the Company's website.

Article 13: Applicable law and clauses

All clauses in these general conditions of sale, as well as all purchase and sale transactions resulting from them, are subject to the law in force in Canada.

Article 14: Consumer information

The legal provisions are available on the Company's website to inform consumers.

Article 15: Nullity and modification of the contract

If any provision of the contract is cancelled, this will not affect the other provisions which will remain in force between the parties.

These general terms and conditions of sale are up to date as of July 3, 2023. For any additional information, please contact the Company at the following address: contact@espaceoriental.com

Return and Exchange Policy

We accept returns and exchanges for new products, whether defective or not.

Deadline : You have 14 days following receipt of your order to request a return or exchange.
Product Condition : Items must be returned in their original, unused condition with their packaging intact.
Return method : Returns are made by post.
Shipping costs : Return costs are the responsibility of the customer.
Restocking Fee : No restocking fee will be applied.
Processing Times : Refunds are typically processed within 5-10 business days after receipt and inspection of the returned package.